Emergency Plumber
in Edenvale
An emergency plumber in Edenvale is most use once the water is stopped. Close the stopcock, switch off the geyser if it is leaking, and check whether the trouble is in the house or the street. You hear on the call when someone can come and whether an after-hours rate applies.
Four Things To Do Before Anyone Arrives
In this order, while you wait for the plumber.
Close the stopcock
Where the supply enters the house, or the valve at the meter if that is the only one you can reach. Turn it clockwise until it stops.
Switch off the geyser
At the distribution board, if the geyser or any pipe near it is leaking. A geyser heating with no water coming in should not be left on.
Keep water away from electrics
Water near a light or a socket? Trip that circuit at the board first, then go near it.
Photograph it
The burst, the damage and the meter reading, before anything is cleaned up. It helps any claim later.
Whose Water Is Off: The Street's Or The House's
Edenvale draws on two supply systems. Knowing which one serves your road saves the wrong phone call.
Not every dry tap in Edenvale is a plumbing emergency. The City of Ekurhuleni's own notices show the town on two supply systems. When Rand Water connected a new pipeline in June 2023, Isandovale, Edenglen, De Klerkshof, Eastleigh, Hurlyvale, Highway Gardens, Buurendal, Illiondale, Sebenza and Meadowdale were cut on the Rand Water side, while Bush Willow, Dickie Fritz, Denne Avenue and parts of Modderfontein Road were affected by Johannesburg Water work.1
Then there are breakdowns. A leaking pipe at the Isandovale reservoir cut the eastern suburbs overnight in July 2023,2 and a pump-station power trip at Rand Water drained supply to Edenvale and Bedfordview in April 2022.3
So the first check is next door. If the neighbours have no water either, the cause is in the street, and the number to call depends on which system serves your road: the City of Ekurhuleni on 0860 543 000, or Johannesburg Water on 0860 562 874 for the streets its notices name. A plumber cannot bring back a supply the utility has switched off.
If only your house is dry, or water is running where it should not be, the problem is yours to deal with. Close the stopcock and look at the meter. If the meter is still turning with the stopcock shut, the leak is on the short run between them, and that needs a plumber straight away.
Greenstone Hill is worth a mention of its own. Outage trackers list it under Johannesburg Water, fed from the Modder Hill reservoir,4 so households there should watch Johannesburg Water's notices as well as the City's before deciding the problem is in the house.
Ask the neighbours before you ask a plumber. Street dry: report it. House only: close the stopcock, then send for a plumber.
How An Emergency Call-Out Is Priced
Making safe and repairing properly are two separate prices.
The rate, named on the call
The visit fee and any after-hours rate are said before anyone sets off.
Making safe
Stopping the water and a temporary repair, priced as exactly that.
The permanent repair
Quoted in writing once the water is stopped and the cause is clear.
Parts
Every fitting and length of pipe listed on the invoice, with the cause described for an insurer.
What Happens After You Report It
Three steps, with the price agreed at each one.
-
Say what is happening
Burst, leak, overflow or no water. When we phone back, the visit fee and any after-hours rate come first.
-
Make it safe
Water stopped, electrics checked, a temporary repair if that is what gets the house working.
-
The permanent repair
Quoted in writing, done then or booked for later, and tested with you there.
Once The Emergency Is Over
The repairs that usually follow a burst.
-
Leak detection
Meter creeping with the taps off, damp that never dries
-
Geyser repairs
No hot water, a dripping overflow, a burst cylinder
-
Blocked drain clearing
Slow sinks, a backed-up toilet, an overflowing gully
Emergency Questions
What it costs, then what to do while you wait.
What does an emergency plumber cost in Edenvale?
The visit fee and, if it is outside normal hours, the after-hours rate are both named on the call before anyone is sent. Making the leak safe is priced as that; the permanent repair gets its own written price, so you are never asked to agree to the full job in the middle of a flood.
Where is my stopcock?
Most houses have one where the supply pipe enters the building, often near the kitchen or an outside tap, and the meter at the boundary has its own valve. Townhouses sometimes have the stopcock in a cupboard or a garage. Find yours on a quiet day and make sure it turns.
Can you do a temporary repair?
Yes. A clamp or a cap can stop the water and get the house running again, and it is priced as a temporary repair. The permanent fix is quoted separately and can be done at a time that suits you.
The whole street has no water. Can a plumber help?
Not with the supply. A plumber cannot turn the street back on. Report it to the utility that serves your road, and book a plumber if something on your side leaks or will not refill once the water returns.
Sewage is coming up in the yard. Is that an emergency?
Yes. Stop using water in the house, keep children and pets away, and ask for a call-out. If the overflow is from the City's sewer, report it on 0860 543 000 as well; if it is from your own line, clearing it is plumbing work.
Water is coming through the ceiling. What do I do first?
Switch off the circuit for that room at the board if the water is near a light fitting, switch off the geyser if it is above that ceiling, and close the stopcock. Put a bucket under the drip and move what you can out of the way, then ask for a call-out.
Do you charge more at night or over a weekend?
If an after-hours rate applies, you hear it on the call, before the booking is made. Nobody adds it at the door.
Should I photograph the damage?
Yes, before anything is moved or cleaned, and again after the repair. Photos of the burst, the damage and the meter reading help any insurance claim, and the invoice will describe the cause in plain words to go with them.
Report A Plumbing Emergency
If water is still running, close the stopcock first. Then send your name, number and what is happening, and we phone you back.